Returns, Withdrawal and Legal Guarantee

Contact and return address

Seller: SIA RER LOGISTICS, trading as Soft Room – Costa del Sol, registration 40203464781, VAT LV40203464781. Registered office: Anniņmuižas bulvāris 38–58, Rīga, LV-1067, Latvia. Email hola@softroom.es; telephone / WhatsApp +34 604 441 113.

Send withdrawal notices and questions to the email above. Before sending furniture, contact us to confirm the return destination and transport arrangements. The registered office and our Casares sample service are not stated to be furniture return warehouses. Your right to notify withdrawal within the legal period does not depend on waiting for our reply.

Your 14-day withdrawal right

If you are a consumer buying online, you generally have 14 calendar days from physical receipt of the goods by you or your nominated person, other than the carrier, to tell us that you wish to withdraw without giving a reason. For goods ordered together but delivered separately, the applicable period begins when the last goods are received. Notify us by email or another clear statement before the period ends. You may use the model form below, but it is not compulsory. Contacting us for return arrangements does not make the exercise of your right dependent on our approval.

After notifying us, send or hand back the goods without undue delay and within 14 calendar days. Keep evidence of the notification and return. Please contact us to coordinate transport and use the confirmed return address, rather than sending furniture to an unverified location.

Customised goods

The withdrawal right does not apply to goods made to your specifications or clearly personalised where the legal exception applies. We must identify any applicable exclusion before you purchase. Manufacturing a standard item only after receiving an order is not, by itself, a blanket exclusion. The exception never removes your rights concerning defects, damage or lack of conformity.

Condition and return transport

You may examine the goods as necessary to establish their nature, characteristics and functioning. You are responsible only for diminished value caused by handling beyond what is necessary for this examination. Please protect furniture appropriately for transport and retain the packaging where possible; original packaging is not an absolute condition of the statutory withdrawal right.

You bear the direct cost of a change-of-mind return only if we informed you of this before the purchase. For furniture that cannot normally be returned by post, the applicable cost or reasonable maximum estimate must also be disclosed before purchase. If the required information was not provided, you do not bear that return cost. There is no automatic restocking or cancellation penalty for exercising a statutory withdrawal right. Necessary costs of putting faulty or nonconforming goods right are borne by the seller under applicable law.

Refunds

Following a valid withdrawal, we reimburse payments received, including the cost of the least expensive standard delivery offered for the order. Extra cost for a more expensive delivery option chosen by you need not be refunded. Refunds are made without undue delay and within 14 days after your withdrawal notice, using the original payment method unless you expressly agree otherwise without additional cost. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever is earlier, unless we have offered to collect them.

Defects and legal conformity protection

New goods sold to consumers in Spain have three years of statutory conformity protection from delivery. If goods do not match the agreed description, sample, quality or function, contact us with your order number and a description; photographs can help assess the issue. Statutory remedies include free repair or replacement and, where the legal conditions apply, price reduction or termination and refund. A commercial warranty does not replace these rights.

Please report delivery damage promptly and note visible damage with the carrier where possible. Not noticing or recording a defect at delivery does not automatically remove statutory rights. A lawful refund is not replaced with a gift card without your agreement.

Model withdrawal form

To: SIA RER LOGISTICS, Anniņmuižas bulvāris 38–58, Rīga, LV-1067, Latvia, hola@softroom.es.

I/We hereby notify you that I/We withdraw from my/our contract for the sale of the following goods: __________.
Ordered on / received on: __________.
Order number, if available: __________.
Name of consumer(s): __________.
Address of consumer(s): __________.
Signature of consumer(s), only if submitted on paper: __________.
Date: __________.

Delete whichever wording does not apply. This policy does not reduce any mandatory consumer right.

Delivery information · Returns and legal guarantee · Payment details · Legal notice